Frequently Asked Questions
What are tickets?

Tickets are our rewards to you for doing well when playing our games! When you get a good score in our games, we reward you with tickets. As you earn more tickets you’ll climb the leaderboard!

How do I see all my favorite games?

You can see all of your favorite games on your profile.

How can I see all the tickets I’ve won?

You can see the tickets you've won on your profile.

Sometimes a game doesn’t fit into my screen. How can I see the entire game without scrolling?

You may need to adjust your computer monitor settings. If your computer monitor is set at 800x600 pixels or less, you may not be able to see the entire screen.

  • On Windows computers, right click on your desktop and select Properties. Then select Display Properties. Set your monitor to be a minimum of 1024x768.
  • On Apple computers, visit Display Properties and set the resolution for a minimum of 1024x768.
What is your Privacy Policy?

Click here to read our full privacy policy.

Web Game Questions
The game I want to play seems to load, but nothing happens. How can I start the game?

You may need to update the Flash player software that powers our free online games. The player is free and it only takes a minute or two to download. To update your free Flash player software, please visit Adobe's website here. For best results, you may need to quit and reopen your browser or restart your computer after installation.

What do I do if I am still having trouble accessing a game?

If you have already updated your free Flash player software and have restarted your computer, it is most likely that the game problems you’re experiencing are caused by an issue with your current Flash player. If you are having trouble, the first step is to uninstall and re-install a clean copy of the Adobe Flash Player.

To uninstall Flash:

To install Flash:

Help with Login
I don’t have a Facebook account. Can I still login?

You can login with your CNN Account or your Facebook Account.

How do I change my avatar or username?

You can edit your profile information here.

What if I can’t remember my password?

Click the login link. On the overlay under the password text box, click on the “Forgot Password?” link and follow the steps to retrieve your password.

Contact Us
Still have questions?

Send us an email. We'll respond to you within 24 hours, Monday-Friday.

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